Terms & Conditions of Service

You must be at least 18 years old (or the age of majority in your state) and capable of forming a binding contract to open an account.

You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for all activity occurring under your account and for maintaining the confidentiality of your account credentials and PIN.

We reserve the right to refuse service, suspend, or terminate accounts at our discretion, including for suspected fraud, non-payment, or violation of these Terms.

Unlimit Mobile provides prepaid and/or postpaid wireless voice, text, and data services that operate on the Host Network. We do not own the underlying wireless network infrastructure; coverage, speed, and quality depend on the Host Network’s availability and are subject to change without notice to us.

Coverage maps, if provided, are estimates only and not a guarantee of service availability at any specific location.

References to Unlimit Mobile operating on “T-Mobile Network” describe the performance of the underlying Host Network as measured by independent testing sources (e.g. Speedtest / RootMetrics), and are based on network-level performance rather than a guarantee of individual speed.

Services may be affected by geography, terrain, weather, network congestion, maintenance, or Host Network outages, none of which are within our control.

Current plan pricing, data allotments, and features are listed at www.unlimitmobile.com and may change with notice as described in Section 13.

Prepaid Plans: Service is provided on a pay-in-advance basis. Your plan expires at the end of the applicable billing cycle unless renewed. Unused data, minutes, or texts do not carry over unless expressly stated and do not entitle you to a refund upon expiration.

Postpaid Plans (if applicable): You authorize us to charge your designated payment method on a recurring monthly basis. Late or failed payments may result in suspension of Services.

All fees are exclusive of applicable federal, state, and local taxes, and regulatory fees (including USF contributions, 911 fees, and telecom surcharges).

Autopay/auto-renewal, where enabled, may be cancelled at any time through your account settings prior to the next billing date.

Refunds are provided only where required by law or expressly stated in a plan’s terms. Activation fees, SIM/eSIM kit fees, and used service periods are generally non-refundable.

Plans marketed as “unlimited” are subject to Unlimit Mobile’s and the Host Network’s fair use and network management policies. After a specified high-speed data threshold, data speeds may be reduced or deprioritized relative to other traffic, particularly in congested areas.

Certain uses — including tethering/mobile hotspot beyond plan allotments, commercial resale, machine-to-machine use on consumer plans, or use inconsistent with typical consumer usage patterns — are prohibited unless expressly permitted.

We reserve the right to manage network traffic reasonably and in accordance with FCC open internet rules.

Devices sold by Unlimit Mobile may be locked to the Host Network for a period as disclosed at the time of sale, consistent with applicable FCC device unlocking rules. Unlocking requests will be honored once eligibility conditions are met.

You are responsible for ensuring any device you bring to Unlimit Mobile (“Bring Your Own Device”) is compatible with technical requirements.

Lost, stolen, or damaged SIM cards/eSIMs may be replaced for a fee.

You may port an existing phone number to Unlimit Mobile, or port your number away to another carrier, subject to FCC number portability rules. We do not charge a fee to port a number away.

Porting delays or failures caused by incorrect account information or third-party carriers are outside our control.

Where technically available via the Host Network, 911 emergency calling may not function during network outages, in areas without coverage, or if your device lacks power.

If your service supports location-based 911 routing, location accuracy depends on device, network, and environmental factors.

It is your responsibility to have an alternative means of contacting emergency services if Unlimit Mobile Services are unavailable.

Our collection, use, and disclosure of your personal information, including CPNI as defined under 47 U.S.C. § 222, is governed by our Privacy Policy at www.unlimitmobile.com/privacy-policy.

Residents of California, Virginia, Colorado, Connecticut, Utah, and other states with applicable privacy statutes (e.g., CCPA/CPRA) may have additional rights described in our Privacy Policy.

You consent to our use of CPNI to market other Unlimit Mobile products and services unless you opt out.

Agreement to Arbitrate. Except for small claims court matters and disputes involving intellectual property, you and Unlimit Mobile agree that any dispute shall be resolved by binding arbitration administered by AAA / JAMS.

Class Action Waiver. YOU AND UNLIMIT MOBILE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER.

Opt-Out Right. You may opt out of this arbitration provision within 30 days by sending written notice to support@unlimitmobile.com.

This arbitration provision is governed by the Federal Arbitration Act.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement.

Severability. If any provision is found unenforceable, remaining provisions remain in full force.

Assignment. We may assign these Terms in connection with a merger or sale of assets.

Force Majeure. We are not liable for delays or failures due to causes beyond our reasonable control.

You must be at least the age of majority in your province or territory of residence and capable of forming a binding contract.

You agree to provide accurate and complete information and to keep it up to date, including for identity verification purposes required under Canadian telecommunications regulations.

We may refuse, suspend, or terminate service at our discretion for fraud, non-payment, or breach of these Terms, subject to the notice requirements of the Wireless Code.

Unlimit Mobile provides prepaid and/or postpaid wireless voice, text, and data services operating on the Host Network. Coverage, speed, and quality depend on the Host Network and third-party roaming partners, and are not guaranteed.

Coverage maps are estimates only, consistent with Wireless Code disclosure requirements, and not a guarantee of service at any specific location.

Contract Cap. In accordance with the Wireless Code, if you enter into a fixed-term contract, the terms restricting your ability to leave (including any device financing) will not extend beyond 24 months, and after 24 months you may cancel without early cancellation penalties on the service portion of your contract.

Contract Summary. You will receive a clear, one-to-two-page summary of your key contract terms and a copy of the full contract in the format you choose (electronic or paper) at no charge.

Unlocking. Devices sold by Unlimit Mobile will not be locked, or will be unlocked free of charge upon request, in compliance with the Wireless Code’s device unlocking obligations.

Data Overage and Roaming Caps. We will notify you when you reach 50%, 80%, and 100% of your data, and any additional data/roaming charges included in your plan, and will cap additional data overage charges at $50/month and international roaming charges at $100/month unless you expressly opt in to exceed these caps.

Trial Period. You may cancel a new contract within 15 days (or 30 days in Quebec, per the Consumer Protection Act) without penalty if you have used less than the applicable usage threshold set by the Wireless Code/provincial law, and return any device in near-new condition for a refund less a reasonable usage fee.

Current pricing and features are listed at www.unlimitmobile.com. All fees are exclusive of applicable federal (GST/HST) and provincial (PST/QST) sales taxes and regulatory fees (e.g., 9-1-1 fees), which will be added to your invoice.

Prepaid Plans: Service operates on a pay-in-advance basis. Balances and included features expire at the end of the billing cycle unless renewed, subject to any minimum validity periods required by provincial consumer protection law.

Postpaid Plans: You authorize recurring charges to your designated payment method. We will provide bills in plain language as required by the Wireless Code.

Refunds are provided as required by the Wireless Code, applicable provincial consumer protection legislation, or as expressly stated in your plan terms.

“Unlimited” plans are subject to fair use and network management policies, including data throttling/deprioritization after a disclosed threshold, particularly in periods of network congestion, consistent with CRTC net neutrality rules.

Commercial resale, machine-to-machine use, or use inconsistent with typical consumer patterns on a consumer plan is prohibited unless expressly permitted by your plan.

You are responsible for ensuring compatibility of any device brought to Unlimit Mobile with the Host Network’s technical requirements (including band compatibility and VoLTE/HD Voice support).

Lost, stolen, or damaged SIM/eSIM replacements may incur a fee as disclosed at time of request.

You may port a number to or from Unlimit Mobile in accordance with CRTC wireless number portability rules, generally completed within a few hours for compatible requests.

We do not charge for porting your number away from Unlimit Mobile.

Where technically supported by the Host Network, 9-1-1 calling may be unavailable during outages, in areas without coverage, or when your device lacks power or signal.

It is your responsibility to have an alternative means of contacting emergency services if Services are unavailable.

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy at www.unlimitmobile.com/privacy-policy, which complies with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation (e.g., Quebec’s Law 25).

Quebec residents: this agreement and related documents may be provided in French upon request, in accordance with Quebec’s Charter of the French Language (Bill 96) / [Il est possible d’obtenir ce document en français sur demande.].

We encourage you to first contact our Customer Support team to resolve any dispute. If unresolved, you may escalate to the Commission for Complaints for Telecom-Television Services (“CCTS”), an independent complaint-resolution body, free of charge, at www.ccts-cprst.ca.

Nothing in these Terms limits your right to bring a claim in small claims court or, in Quebec, exercise your rights under the Consumer Protection Act. Mandatory arbitration clauses that would prevent you from accessing the courts are not enforced against consumers where prohibited by provincial law.

You must be at least 18 years old and capable of forming a binding contract to open an account (persons under 18 may use the Services only with the consent and on the account of a parent or guardian).

You agree to provide accurate, current, and complete information and to keep it updated, including for identity verification purposes.

We may refuse, suspend, or terminate an account for suspected fraud, non-payment, or breach of these Terms, subject to the notice requirements set out below.

Unlimit Mobile provides pay-as-you-go (“PAYG”) and/or Pay Monthly wireless voice, text, and data services operating on the Host Network. We do not own the underlying network; coverage, speed, and quality depend on the Host Network’s infrastructure and are not guaranteed.

Coverage checkers or maps provided on our website are estimates only and not a guarantee of service at any specific location, consistent with Ofcom coverage-information guidance.

Current plan pricing, allowances, and contract lengths are set out at www.unlimitmobile.com and in your Pricing Information / Key Contract Summary provided before you enter into a contract, as required under the Ofcom General Conditions.

Pay As You Go: Service operates on a top-up basis. Credit validity periods will be clearly disclosed; unused credit does not automatically entitle you to a cash refund upon expiry except as required by law.

Pay Monthly / Contract Plans: You authorize recurring charges to your nominated payment method. Minimum contract terms will be clearly stated; at contract end, we will notify you at least 10 days and no more than 40 days before your contract ends and again when it ends, as required by Ofcom’s End of Contract Notification rules, including information on out-of-contract / SIM-only prices you may switch to.

All prices include VAT at the applicable UK rate unless stated otherwise.

Price Rises: Any mid-contract price changes will be disclosed transparently in pounds and pence (or by clear reference to inflation, where used) at the point of sale, in compliance with Ofcom’s fairness rules on contract pricing. If we increase prices in a way not agreed at the point of sale, you have the right to exit your contract without penalty within the notice period provided.

Cancellation Rights: If you purchased your Services at a distance (online or by phone), you have a statutory right to cancel within 14 days of the start of the contract under the Consumer Contracts Regulations 2013, without giving a reason, subject to any deductions for services already used during that period.

“Unlimited” plans are subject to fair use policies, including reasonable data throttling/deprioritization after a disclosed high-usage threshold, particularly during network congestion, consistent with open internet access rules under retained EU law (the Open Internet Access Regulation) as it applies in the UK.

Commercial resale, tethering beyond plan allowances, or machine-to-machine use on a consumer plan is prohibited unless expressly permitted.

Roaming: Any inclusive EU/international roaming allowances, surcharges, or fair-use roaming caps applicable to your plan are set out at www.unlimitmobile.com and may be subject to change following adequacy/data-roaming regulatory developments.

Devices sold locked to the Host Network will be unlocked free of charge, in compliance with Ofcom’s device unlocking rules.

You are responsible for ensuring compatibility of any device you bring to Unlimit Mobile with the Host Network’s technical requirements.

Lost, stolen, or damaged SIM/eSIM replacement may incur a reasonable fee disclosed at the time of request.

To port your number away from Unlimit Mobile, you may request a Porting Authorisation Code (PAC) or, for pay-as-you-go to pay-as-you-go/SIM-only, a Text-to-Switch process, free of charge, which we will provide within one working day as required by Ofcom’s simplified switching rules.

Porting into Unlimit Mobile is subject to your existing provider’s account being in good standing.

Where technically supported by the Host Network, 999/112 emergency calling may be unavailable during outages, in areas without coverage, or if your device lacks power or signal.

If your Service supports Advanced Mobile Location (AML) or emergency caller location, accuracy depends on device and network factors and is not guaranteed.

It is your responsibility to have an alternative means of contacting emergency services if our Services are unavailable.

Our processing of your personal data is governed by our Privacy Policy at www.unlimitmobile.com/privacy-policy, which complies with the UK GDPR and the Data Protection Act 2018.

You have rights to access, rectify, erase, and port your personal data, and to object to or restrict certain processing, as set out in our Privacy Policy. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We will only send you direct marketing communications where you have consented or as otherwise permitted under PECR, and you may opt out at any time.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill.

If you experience a loss of service, you may be entitled to automatic compensation for delayed repairs, missed appointments, or delayed activations, in accordance with Ofcom’s Automatic Compensation scheme, where applicable to your service type.

Save as set out in Section 10, the Services are provided on an “as available” basis. We do not warrant uninterrupted or error-free service, given our reliance on the Host Network.

To the extent permitted by law, our total liability for any claim arising from these Terms is limited to the greater of £100 or the total amount you paid for Services in the three (3) months preceding the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.

If you have a complaint, please contact our Customer Support team at support@unlimitmobile.com / +1 909 639 6599. We will follow our complaints handling procedure available at www.unlimitmobile.com, as required by Ofcom’s General Conditions.

If your complaint is unresolved after 8 weeks (or sooner if we issue a deadlock letter), you may refer it free of charge to an Ofcom-approved Alternative Dispute Resolution scheme: Ombudsman Services: Communications or CISAS.