The Wireless Code of Conduct

Contract Cap. In accordance with the Wireless Code, if you enter into a fixed-term contract, the terms restricting your ability to leave (including any device financing) will not extend beyond 24 months, and after 24 months you may cancel without early cancellation penalties on the service portion of your contract.

Contract Summary. You will receive a clear, one-to-two-page summary of your key contract terms and a copy of the full contract in the format you choose (electronic or paper) at no charge.

Unlocking. Devices sold by Unlimit Mobile will not be locked, or will be unlocked free of charge upon request, in compliance with the Wireless Code’s device unlocking obligations.

Data Overage and Roaming Caps. We will notify you when you reach 50%, 80%, and 100% of your data, and any additional data/roaming charges included in your plan, and will cap additional data overage charges at $50/month and international roaming charges at $100/month unless you expressly opt in to exceed these caps.

Trial Period. You may cancel a new contract within 15 days (or 30 days in Quebec, per the Consumer Protection Act) without penalty if you have used less than the applicable usage threshold set by the Wireless Code/provincial law, and return any device in near-new condition for a refund less a reasonable usage fee.

Postpaid Plans: You authorize recurring charges to your designated payment method. We will provide bills in plain language as required by the Wireless Code.

We may modify these Terms, pricing, or features. Material changes will be communicated with at least 30 days’ advance notice as required by the Wireless Code, via email, SMS, or account notification, and you may cancel without penalty if you do not accept a materially adverse change.

We may suspend or terminate Services for non-payment, fraud, or breach of these Terms, subject to the notice periods required by the Wireless Code. You may cancel at any time; early cancellation fees, if any, will not exceed the balance of any device subsidy being recovered, amortized over a maximum 24-month period.